General terms and conditions of sale

General Terms and Conditions of Sale

Preamble and Purpose
These General Terms and Conditions of Sale (GTC) define the legal framework applicable to the relationship between:
• 100% Sisters SPRL, the company operating the website 100pour100sisters.com, registered with the Crossroads Bank for Enterprises under number 890.033.891, whose registered office is located at 32, Route de Genval, 1380 Lasne, Belgium, with VAT number BE 0890.033.891
• Any person visiting or making a purchase on the website 100pour100sisters.com

These GTC define the rights and obligations of the parties within the framework of the online sale of women’s ready-to-wear clothing, accessories, decoration, and jewelry. Anyone placing an order on the website must accept these GTC without reservation.

Modifications to the General Terms and Conditions of Sale
100% Sisters reserves the right to modify or adapt these GTC at any time. The applicable conditions are those in effect at the time of the order.
The website user is encouraged to consult the GTC before each purchase, as any order implies acceptance of these conditions without reservation.

Partial Invalidity
These conditions express the entirety of the obligations of the parties.
If a condition were to be missing, it would be considered as governed by the prevailing practices in the distance selling sector.
If any specific provision of these conditions is deemed invalid or declared so by a final ruling from a competent court (due to legal or regulatory changes, judicial decisions), the remaining provisions will remain in full force and effect.

Limitation of Customer Base
The items sold on the website are exclusively intended for individuals and may not be purchased for resale purposes.
All users of the website declare that they have the legal capacity necessary to place an order on 100pour100sisters.com and use a valid payment method.

Article 1: Products and Availability
100% Sisters offers for sale women’s ready-to-wear clothing, accessories, home decor, and jewelry.
The products sold are photographed and described as accurately and faithfully as possible.
The products for sale are those described and visible on the website. 100% Sisters reserves the right to remove any item from sale at any time and/or to replace or modify any information associated with items on the website. Any out-of-stock products will be indicated.
Illustrative photos used on the site come either from our suppliers or from our own photoshoots and may feature some products that we sell alongside products that we do not.

If a product becomes unavailable after ordering, we will contact you within 48 hours to arrange an exchange, a voucher, or a refund.

Article 2: Order
Any order placed on the site implies an obligation to pay.
Orders are exclusively received online after acceptance of these GTC.
After order validation, a confirmation email is sent. This document does not constitute final confirmation. The order is considered accepted only after receiving a second email confirming the shipment of the items.
Order information is stored on computer media and is considered proof of the contractual relationship between the parties.

Article 3: Price and Payment
Price
Prices are displayed in euros (€) and include VAT applicable in Belgium (21%).
Shipping costs are indicated before order confirmation.
For deliveries outside Belgium, import taxes or customs duties may apply and are the responsibility of the customer. Please contact your local customs office for more information before placing your order.

Promotional codes cannot be combined, and each code can only be used for one order. The promotional code cannot be reused during a return or exchange.
In the event of an obvious error in the displayed price, 100% Sisters reserves the right to cancel the order and refund the buyer.

Payment Methods
Payment for orders is made at the time of order by the following methods:

Credit card (Visa, Mastercard, American Express)
Bancontact
Payment in 2 or 3 installments without fees via Alma

The website guarantees secure payment via an SSL encryption protocol.
Payment Validation
Payment is due immediately. 100% Sisters reserves the right to refuse an order in case of a payment issue, invalid address, suspicion of fraud, or if the item is no longer available or does not meet our quality standards.
As part of the fight against fraud, we may conduct additional checks before accepting an order. Any fraudulent attempt will be reported to the competent authorities.
If a product becomes unavailable after an order, we will contact you within 48 hours to arrange an exchange, a voucher, or a refund.

Article 4: Delivery
Delivery Times and Areas
Belgium and France: 3 to 5 business days
Europe: 3 to 10 days
Outside Europe: 10 to 21 days
These times are indicative and may be extended due to force majeure or unforeseen events.

You must comply with the laws and regulations of the destination country. We will not be held responsible if you violate these laws.

Delivery Methods

Standard home delivery
Delivery to a pick-up point (if available)
Click & Collect at our Lasne store
The Click & Collect service is free and available only at our Lasne store. You will be notified by email when your order is ready for pickup. A preparation time of 24 to 72 hours may apply.

Delivery Issues
We strongly recommend that if the original packaging is damaged, torn, or open at the time of delivery, you check the condition of the items in the presence of the delivery person and immediately note any reservations on the delivery slip, or even refuse the package.
We recommend that you always check the contents of the package in the presence of the carrier, even if the package shows no signs of damage. If items have been damaged or stolen, you should refuse the package and note a reservation on the delivery slip (package refused due to being opened or damaged).
To open a dispute, the buyer must inform us of any issue within 48 hours of receiving the package by sending an email to info@100pour100sisters.com. You will need to provide a detailed description of the problem (e.g., damaged or already opened package). The buyer will be required to send photos of the damage via email.

Article 5: Returns and Refunds
Return Policy
If you made a purchase with a promotional code, it cannot be reused for returns, even if you wish to return the same product.
Underwear is considered "Sensitive Goods" under Article L 121-20-8 of the Consumer Code and cannot be returned or refunded for hygiene and health protection reasons.
Gift cards cannot be returned or refunded.
In accordance with Articles L121 and following of the Consumer Code, each user of the site has a 14-day calendar period from the receipt of their package to return one or more items at their own expense and risk, without needing to provide a reason.
If payment was made with a voucher, the return will result in a recredit of the voucher.
Products returned outside of the withdrawal period are subject to a request for exceptional authorization from us, and if accepted, will be in the form of a non-refundable voucher only.
If an item is missing from your order, please notify us as soon as possible (within 48 hours of receiving the product). Photos of your package and original packaging will be requested to proceed with a potential refund.
If a received item is defective, you have 48 hours after receipt to contact us and send photos of the defect. After this period, no exchange or refund will be accepted.
Return shipping costs are the responsibility of the customer.

Sale Items
Only regularly priced items can be refunded.
Sale items are non-refundable. They can only be exchanged for another size (subject to availability). However, if you wish to return a sale item, you will receive a voucher that is valid only on sale items and online.
Returns not in accordance with our policy will not be accepted and will not be returned.

Return Procedure

Send an email to info@100pour100sisters.com with your order number and the products to return.
Once the return request is accepted, you will receive a confirmation email with return instructions.
Ship the package via post or bring it to our store at:
100% Sisters
32 Route de Genval
1380 Lasne, Belgium
Refunds will be processed to the payment method used for the purchase within 14 days of receiving the return, subject to product validation.
We do not accept returns at pick-up points.
We strongly recommend shipping returns with a tracking number. In case of loss of the package without tracking, 100% Sisters will not be held responsible, and no refund will be issued.
No refund will be issued to a different bank account, in cash, or by check.

Article 7: Exchange
If you wish to exchange an item for a different size or model, please contact us at info@100pour100sisters.com before returning the package to check product availability. Exchanges are subject to the same conditions as returns.

Article 8: Right of Withdrawal
In accordance with applicable law, you have 14 days from receipt of your order to exercise your right of withdrawal without having to justify reasons.
Return shipping costs are the responsibility of the customer.
To exercise this right, contact us by email at info@100pour100sisters.com.

Article 9: Intellectual Property
All texts, comments, works, illustrations, and images reproduced on the websites published by 100% Sisters are reserved under copyright and intellectual property law worldwide. Only private use is authorized, unless otherwise specified in the intellectual property code. Any other use constitutes infringement and is sanctioned under intellectual property law unless prior permission is obtained from 100% Sisters.
Any total or partial reproduction of the websites published by 100% Sisters is strictly prohibited.

Article 10: Legal Warranty
All our items are covered by the legal warranty of conformity for 2 years (Belgian law of 01/09/2004).
This warranty does not cover:

Normal wear and tear
Damage due to improper maintenance
Improper use
In case of an issue, contact us with a description and photos of the defect.

Article 11: Personal Data
We use your personal data in accordance with our privacy policy available under "Confidentiality." Please take the time to read it carefully as it contains important information explaining how we collect and use your data. By using the website, you consent to the use of your data as described in our privacy policy and guarantee that all the data provided is correct.

Article 12: Disputes and Mediation
For the out-of-court settlement of disputes, the Consumer Mediation Service set up by the Federal Government is competent to receive all requests for out-of-court settlement of consumer disputes. This service will either handle the request itself or forward it to the competent entity. You can contact the Consumer Mediation Service via the following link: http://www.mediationconsommateur.be/fr
In case of cross-border disputes, you can also use the European Union's online dispute resolution platform via the link: https://ec.europa.eu/odr (Article 14 of EU Regulation 524/2013). The goal of this platform is to provide consumers with qualified dispute resolution entities capable of managing disputes between consumers and businesses within the European Union.
For any claims, you can contact us via our contact form in the "Contact Us" section or send an email to info@100pour100sisters.com.